Quality Assurance at the university level is carried out by the Quality Assurance Unit (SPM), Quality Assurance at the faculty level is carried out by the Quality Assurance Unit (UPM), and Quality Assurance at the department level, is carried out by the Quality Assurance Unit (GPM). The tasks of GPM are under the coordination of UPM, while the duties of UPM are under the coordination of SPM. Quality assurance is carried out both internally and externally. External quality assurance is through ISO and BAN-PT. Meanwhile, internal quality assurance is through Internal Quality Audit (AMI) and Monitoring and Evaluation (monev).

The internal audit aims to improve the quality of the Study Program in terms of assessment and development. The Internal Audit is conducted once a year. The Internal audit by UM below the University level SPM through AMI activities, while the internal audit in the study program is carried out by GPM. Internal audits are carried out to ensure the quality of the degree program and its sustainability according to the target based on 9 criteria, including (1) vision, mission, objectives, and strategies; (2) governance, governance, and cooperation; (3) students; (4) Staffs; (5) finance, facilities, and infrastructure; (6) education; (7) research; (8) community service; and (9) the outcomes and achievements of the Tridharma. The stages carried out in AMI's internal audit are as follows:

  1. The head of the department as an auditee fills in the AMI instrument online through the URL that has been provided by SPM.
  2. GPM at the department level verifies the contents of the AMI instrument.
  3. GPM compiles the findings obtained during the verification stage in the form of a non-conformity report and a follow-up plan.
  4. GPM compiles an AMI report at the Degree Program level.

Apart from AMI, quality assurance at the study program level is also devoted to aspects of the learning process, through Monitoring and Evaluation (Monev) activities. Monev is carried out to ensure the quality of the learning process whether it is in accordance with the lesson plans that have been planned, the handbook modules that have been made, and the UM education standards that have been set. In learning, Monev is carried out every semester 3 times, namely: (1) the beginning of the semester, which includes the delivery of the RPS to students, the form of the RPS that is delivered, the form of teaching materials provided, the use of SIPEJAR, the plan of the approach / model / learning method used and the form of the assessment to be carried out, (2) mid-semester, which includes the implementation of the UTS, the form of the UTS implementation, discussion and return of the UTS results, the percentage of achievement of the RPS up to the middle of the semester (the 8th meeting), and the obstacles faced in the implementation of lectures, and (3) the end of the semester, which includes analysis of UAS questions, the level of achievement of objectives / course competencies as a whole based on the RPS, the platform used in lectures, obstacles in the implementation of lectures, aspects that support lectures and proposals for improving the quality of lectures.

Learning monitoring and evaluation data were collected from the academic section of the faculty and carried out online and distributed to lecturers who taught the course. In addition to quantitative recapitulation, the monev report also includes the results of a SWOT analysis (Strengthness, Weakness, Opportunity, Threatness) regarding findings and a follow-up plan for monev. At the end of the lesson, a Teaching and Learning Process Evaluation (EPBM) questionnaire was also distributed regarding student responses to the learning process. The questions posed to students are related to the latest learning resources used in lectures, giving assignments in lectures whether they support the objectives of the lecture, and so on.

Follow-up based on monev and learning response questionnaires are carried out by the degree program coordinator, department heads, and faculty leaders who are discussed in regular meetings. At the faculty level, a management review is conducted annually based on the results of both internal and external audits.

In addition, quality assurance is also carried out by conducting a tracer study. Tracer studies and satisfaction surveys to gather information are carried out at the university and faculty level regularly once a year. This activity can be filled by students, academic staff, alumni, and stakeholders as alumni users. In the survey tracer study for alumni, the information obtained includes the suitability of the job with the field of study, the length of time waiting for the graduate to get a job, graduate career status, and income. Meanwhile, user satisfaction surveys include graduate professionalism in work, graduate integrity, and communication in English. The results of the tracer study and user satisfaction survey are used to improve the curriculum, learning outcomes, intended degree profile, and module handbooks.

FMIPA Performance Evaluation is carried out annually based on the strategic planning and work programs that have been prepared. The results of the evaluation are in the form of an annual performance report which is used to improve the next work program. The results of quality assurance are disseminated through FMIPA promotional leaflets, new student parents socialization activities, and the FMIPA website.http://fmipa.um.ac.id/index.php/2019/11/12/download/.

In order to support the quality assurance system, UMs have developed several applications to support quality assurance tasks. The application that has been made is performance monitoring (www.monitoring-kinerja.um.ac.id)*, Academic Information System or SIAKAD (www.siakad.um.ac.id)*, user satisfaction survey (www.survei.um.ac.id), Internal Quality Audit (www.aima2.um.ac.id)*, Degree Program Accreditation's Information System (www.spm.um.ac.id/akreditasi), Research and Community Service's Information System (www.litabmas.um.ac.id)*, Cooperation's Information System (www.sikarsa.um.ac.id)*.

* Link hanya bisa diakses dari akun UM